Terms & Conditions
By making a deposit on any Lakeshore/Cardinal Coach Tours trip you are deemed to have read, acknowledged, understood, and accepted the following terms and conditions:
Deposits & Payments
Day Tours
– Full payment is due at time of Booking
Multi-Day Tours
– Deposit is due at time of booking (deposits vary by tour)
– Final payment will be advised at the time of booking and will be noted on your invoice.
All payments are nonrefundable. We accept cash, cheque, debit, and all major credit cards. Space on a tour cannot be held without payment.
Insurance
Lakeshore/Cardinal Coach tours strongly recommends the purchase of Trip Cancellation and Interruption Insurance, and comprehensive out of province Medical Insurance. As of July 4th, 2022, we will no longer be offering an in-house cancellation waiver, however we are authorized sellers of Manulife Travel Insurance. Please contact the office for a quote.
Publication Errors
We do our utmost to ensure the accuracy of our brochures, however typographical and pricing errors can occur, and we reserve the right to correct any errors without notice.
Rates
Our tour rates are calculated according to transportation fares, accommodation rates, and attraction costs at the time of printing. All Lakeshore/Cardinal Coach Tours include taxes and fees. Every effort will be made to maintain the tour rates; however, we reserve the right to adjust prices at any time if this becomes necessary for a tour to run. (COVID19 has created some uncertainty in pricing and may cause currency fluctuations moving forward). If a client has paid in full at the time of booking, they are not subject to a price increase. If a price increase is more than 7% clients have a right to cancel with a full refund so long as they notify us within 7 days of receiving notice of the surcharge.
Currency
All Tours are priced in Canadian Funds.
Name Change Fee
Day Tours – one time name change will be allowed, change must be completed no less than 24 hours prior to departure. If the tour is on a Saturday or Sunday, name change must be completed the Thursday prior.
Multi-Day Tours – one time name change will be allowed for a fee of $25, change must be completed no less than 48 hours prior to departure. If the tour is on a Saturday or Sunday, name change must be completed the Thursday prior. This is in addition to any change/cancellation fees that may be imposed by other third parties.
Name changes will NOT be permitted on tours that involve air &/or cruise.
Kindly be aware that if you decide to change the name on a booking, the reservation and all associated funds will be transferred to the individual taking your place. It will be understood that you and the replacement person have handled the payment arrangements privately. After the transfer is finalized, the booking will be considered as belonging to the replacement person, and you will no longer have the authority to make any alterations to that booking.
Cancelled Tours
Occasionally not enough people book on a departure and the tour may have to be cancelled. Should we have to cancel any tour, you will be informed at least 14 days prior to departure and a full refund will be returned to each passenger.
Credit On File
All future travel credit and funds held from canceled tours or complimentary funds will remain valid for a period of 2 years from either the date of credit issuance or the date the cancelled tour would have commenced. After this 2-year period has passed, the credits will be null and void. Gift certificates do not have an expiration date.
Schedule Changes
Lakeshore/Cardinal Coach Tours reserves the right to make any schedule changes to improve the tour itinerary, or if circumstances beyond our control make it necessary to make changes, we reserve the right to vary itineraries. We make every effort to provide a comparable alternative and no liability shall be inferred by these efforts.
Extra Costs
Extra costs may be incurred to the customer due to interruptions or delays beyond our control due to weather or other circumstances such as roads closures. Please Note: extra lodging & food costs are NOT PAID by Lakeshore/Cardinal Coach Tours.
Identification
Please ensure the correct spelling of your name on all confirmations. Name changes on airline tickets will be at the expense of the individual.
Passports are required for all travel outside of Canada. Passports should be valid for 6 months past the date of return to Canada. Different countries require different documentation and although we will advise you of the requirements it is your responsibility to obtain the proper documentation. Travel within Canada requires a government issued photo identification.
Lakeshore/Cardinal Coach Tours will not be responsible for passengers denied access to any country or for re-entry into Canada. Please always keep your identification with you. Entry into another country may be refused even if the required information and travel documents are complete. Lakeshore/Cardinal Coach Tours will not be responsible for obtaining the required documents for any guest or for delays, damages and losses including missed portions of your vacations related to immigration issues.
Traveler’s Responsibility
Due to the easing restrictions in relation to COVID-19 it will no longer be mandatory to wear a face covering while on the coach. We will continue to abide by the rules of the attractions and locations we are visiting. It is recommended that you bring a face covering & your own hand sanitizer with you.
It is your responsibility to advise Lakeshore/Cardinal Coach Tours of any mobility issues or any special assistance that is needed at the time of booking. If you require assistance that surpasses the ability of your travelling companion, we may not be able to accept your booking. Mobility aids, the use of oxygen tanks and dietary requirements should be noted at time of booking so that we can inform you whether we can adequately accommodate your needs.
Our Responsibility
It is our intention to provide outstanding service, maintain and operate our tours as described in the outlined itineraries. Operational situations occasionally arise, and we reserve the right to adjust when and if necessary. Lakeshore/Cardinal Coach Tours have arrangements with other companies (hotels, transportation services, restaurants, and other independent parties) to provide the services offered. We cannot be held responsible for the acts of these parties or anyone other than Lakeshore/Cardinal Coach Tours employees.
Lakeshore/Cardinal Coach Tours is not responsible for any injury or death that occurs because of Government actions, acts of God, Disease, pandemics, terrorism, and other factors beyond our control.
It is not the responsibility of Lakeshore/Cardinal Coach Tours for any lost, mislaid, or damaged luggage/personal effects while on tour. If luggage/personal effects are recovered, they will be returned at the owner’s expense.
Lakeshore/Cardinal Coach Tours acts solely as an organizer of the tours outlined in this brochure and is responsible for making all reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that Lakeshore/Cardinal Coach Tours or its agents shall not be responsible for:
Any additional costs incurred, or any ancillary loss sustained because of cancellations or delays of tours caused by inclement weather conditions, acts of God disease or pandemic or any other event which results in one or more person’s being unable to continue to complete the tour through no direct fault of the tour organizer including missed connections and late arrivals. The Tour organizer reserves the right to make any changes before or during the tour for the comfort, enjoyment, and safety of the passengers. It is agreed and understood that an increase in cost occasioned by such change shall be paid by the passenger or any decrease in costs occasion by the change shall be refunded to the passenger. When travelling you may find different living standards, practices, and conditions with respect to the provision of utilities, services, and accommodation.
Lakeshore/Cardinal Coach Tours shall have no responsibility beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The Tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour, should such a person’s presence be considered detrimental to the interest, comfort, and enjoyment of the other passengers.
Acts of God/Force Majeure
Lakeshore/Cardinal Coach Tours and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: disease, pandemics, fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortage or failure, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of a similar nature, sabotage arrests, strikes or other labour disruptions, restraints or rules or peoples expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures refusal or cancellation or suspension or delay of any government authority or any unforeseen circumstances in Canada, United States or the rest of the World or any other factor unforeseen by Lakeshore/Cardinal Coach Tours that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. If any of these conditions apply Lakeshore/Cardinal Coach Tours shall be excused, discharged, or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.
Baggage
Each person is allowed 1 suitcase to be handled throughout the tour weighing no more than 50lbs. Personal items like purses, backpacks, small carry-ons are permitted. Passengers are responsible for their own luggage, Lakeshore/Cardinal Coach Tours will not assume liability for loss, theft, or damage due to breakage, fire, water, etc.
Food & Drink
Non-alcoholic beverages and food will be allowed on the coach.
Cannabis
Cannabis in any form may not be transported on any Lakeshore/Cardinal Coach Tours. Noncompliance will result in removal from the tour with no refunds given. It is illegal to take Cannabis across the border or out of the country.
Smoking
All coaches are NON-SMOKING. Frequent stops are made. We cannot guarantee smoking rooms.
Fragrances
In consideration of your fellow passengers, please refrain from using strong scented perfume and cologne/aftershave while on tour.
Photography
Lakeshore/Cardinal Coach Tours reserves the right to use photography for promotional purposes.
Passenger Conduct
Discrimination towards fellow travellers will not be tolerated on any tour. The tour organizer &/or tour director reserves the right to decline any person as a member of the tour at any time before or during the tour should such person’s presence be considered detrimental to the interest, comfort, and enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund of unused services.
Gratuities
Tipping for tour directors, drivers, step on guides and waiters are a great way for you to show your appreciation for a job well done. Although this is customary, it is voluntary and not included in the published prices and it is at your own discretion.
Privacy Policy
Lakeshore/Cardinal Coach Tours is committed to quality service and therefore, we use your personal information to enhance the quality of service we provide to you. The collection of such information is consistent with the “Personal Information Protection and Electronic Document Act” (PIPEDA). The following link is to provide you with answers as to what information Lakeshore/Cardinal Coach Tours may collect, how it is used, and the safeguards that are in place to protect your personal information. Personal Information Protection and Electronic Documents Act (2000, C.5)
Covid Safety Protocols
The safety of our employees and passengers remains our top priority as we work to responsibly re-open our business! We are going the extra mile and working closely with our partners at Foley Bus Lines & Coach Canada to ensure that our buses will be kept clean & safe based on the current federal guidelines.
Safe Travel Promise
The Safe Travels stamp allows travellers and other Travel & Tourism stakeholders to recognize destination authorities and companies around the world that have implemented health and hygiene protocols that are aligned with WTTC’s Global Safe Travels Protocols.
Enroute
Please be aware that although we are in Ontario, rules can differ from region to region, province to province and country to country. All travelers will be subject to the safety protocols of each stop on the itinerary along our route.
Please Note – The above information is current to the best practices available at the time of printing. This information will be updated, as necessary.
Physical and Cognitive Fitness
Our multi-day tours are designed for individuals who are considered to be physically and cognitively fit. If you encounter difficulty moving around independently in your daily life, you may find our lighter day tours more suitable for your abilities. To join our multi-day tours, participants must be capable of walking extended distances at a reasonable pace and comfortably navigate multiple staircases. We strongly recommend that you carefully choose a tour that does not exceed your physical capabilities. This choice should align with or exceed the designated “activity level” outlined on the Lakeshore/Cardinal website and brochure for the specific tour itinerary you intend to join. Some of our tours are not suitable for individual’s requiring wheelchairs or walkers. If you have concerns about your physical capabilities in relation to our tours, we encourage you to engage in a conversation with one of our reservation agents. They can assist you in selecting the tour best suited to your activity level.
Right to Refuse Service/Removal From Tour
In the event that you choose a tour that exceeds your physical or cognitive capabilities, and you are unable to keep up or are consistently holding up the group, Lakeshore/Cardinal reserves the right to remove you from the tour, and any associated costs will be your responsibility. No refund for unused services will be provided. Additionally, we hold the authority to decline any individual as a tour member at our sole discretion, at any time and for any reason if, in our judgment or in the judgment of a third-party service provider on the tour, a guest’s condition may impact the health, safety, or overall experience of other travellers. Our utmost concern is your safety and well-being. If continuing the tour poses a risk to your health or comfort, we may need to make arrangements for you to exit the tour while ensuring your safe return to your point of origin.
Assistance Requirement
If you are unable to navigate independently, it is imperative that you have a companion accompanying you to provide assistance. The tour director’s availability to offer personal assistance is limited as their primary focus is to support the entire group. Lakeshore/Cardinal does not provide personal equipment (e.g., wheelchairs, hearing aids, prescription eyeglasses) nor do we offer personal care services (such as assistance eating, using the restroom, or dressing themselves). Travellers in need of personal care services (including dining, restroom needs, or getting dressed) are required to bring a companion to assist and should be aware that fellow travellers, travel directors, and Lakeshore/Cardinal staff are not available to provide such aid.
Luggage Handling
All tour participants are expected to manage their own luggage throughout the journey when luggage handling is not included. Please pack according to your limitations.
Challenges and Limitations
Please be aware that certain tours may involve considerable walking and could pose challenges to travellers with disabilities or mobility constraints. Many historic sites are accessible solely on foot and may feature stairs or hilly terrain.
Full Disclosure of Disabilities
To ensure your safety and a fulfilling tour experience, it is mandatory to disclose any physical limitations or cognitive disabilities to your booking agents before confirming your tour reservation. This step enables Lakeshore/Cardinal to assist you in determining the appropriateness of the selected itinerary. Our booking representatives are available to discuss any specific accommodations that disabled passengers might require and whether such requests can be reasonably arranged when and if possible.
Tico Registration
Retail Cardinal: 50024801
Wholesale: 50017816