(705) 324-2777 info@cardinalcoachtours.ca
Connect With Us
(705) 324-2777 info@cardinalcoachtours.ca
Connect With Us

Our Policy

By making a deposit on any Lakeshore/Cardinal Coach Tours trip you are deemed to have read, acknowledged, understood, and accepted the following terms and conditions:

Deposits & Payments

Day Tours      
 – Full payment is due at time of Booking

Multi-Day Tours
 – Deposit is due at time of booking (deposits vary by tour)
 – Final payment will be advised at the time of booking and will be noted on your invoice.

All payments are nonrefundable. We accept cash, cheque, debit, and all major credit cards. Space on a tour cannot be held without payment.

Insurance

Lakeshore/Cardinal Coach tours strongly recommends the purchase of Trip Cancellation and Interruption Insurance, and comprehensive out of province Medical Insurance. As of July 4th, 2022, we will no longer be offering an in-house cancellation waiver, however we are authorized sellers of Manulife Travel Insurance. Please contact the office for a quote.

Publication Errors

We do our utmost to ensure the accuracy of our brochures, however typographical and pricing errors can occur, and we reserve the right to correct any errors without notice.

Rates

Our tour rates are calculated according to transportation fares, accommodation rates, and attraction costs at the time of printing. All Lakeshore/Cardinal Coach Tours include taxes and fees. Every effort will be made to maintain the tour rates; however, we reserve the right to adjust prices at any time if this becomes necessary for a tour to run. (COVID19 has created some uncertainty in pricing and may cause currency fluctuations moving forward). If a client has paid in full at the time of booking, they are not subject to a price increase. If a price increase is more than 7% clients have a right to cancel with a full refund so long as they notify us within 7 days of receiving notice of the surcharge.

Currency

All Tours are priced in Canadian Funds

Name Change Fee

Day Tours – one time name change will be allowed, change must be completed no less than 24 hours prior to departure. If the tour is on a Saturday or Sunday, name change must be completed the Thursday prior.

Multi-Day Tours – one time name change will be allowed for a fee of $25, change must be completed no less than 48 hours prior to departure. If the tour is on a Saturday or Sunday, name change must be completed the Thursday prior. This is in addition to any change/cancellation fees that may be imposed by other third parties.

Name changes will NOT be permitted on tours that involve air &/or cruise.

Cancelled Tours

Occasionally not enough people book on a departure and the tour may have to be cancelled.  Should we have to cancel any tour, you will be informed at least 14 days prior to departure and a full refund will be returned to each passenger.

Schedule Changes

Lakeshore/Cardinal Coach Tours reserves the right to make any schedule changes to improve the tour itinerary, or if circumstances beyond our control make it necessary to make changes, we reserve the right to vary itineraries.  We make every effort to provide a comparable alternative and no liability shall be inferred by these efforts. 

Extra Costs

Extra costs may be incurred to the customer due to interruptions or delays beyond our control due to weather or other circumstances such as roads closures. Please Note: extra lodging & food costs are NOT PAID by Lakeshore/Cardinal Coach Tours.

Identification

Please ensure the correct spelling of your name on all confirmations. Name changes on airline tickets will be at the expense of the individual.

Passports are required for all travel outside of Canada.  Passports should be valid for 6 months past the date of return to Canada. Different countries require different documentation and although we will advise you of the requirements it is your responsibility to obtain the proper documentation. Travel within Canada requires a government issued photo identification.

Lakeshore/Cardinal Coach Tours will not be responsible for passengers denied access to any country or for re-entry into Canada.  Please always keep your identification with you. Entry into another country may be refused even if the required information and travel documents are complete. Lakeshore/Cardinal Coach Tours will not be responsible for obtaining the required documents for any guest or for delays, damages and losses including missed portions of your vacations related to immigration issues.

Traveler’s Responsibility

Due to the easing restrictions in relation to COVID-19 it will no longer be mandatory to wear a face covering while on the coach. We will continue to abide by the rules of the attractions and locations we are visiting. It is recommended that you bring a face covering & your own hand sanitizer with you.

It is your responsibility to advise Lakeshore/Cardinal Coach Tours of any mobility issues or any special assistance that is needed at the time of booking. If you require assistance that surpasses the ability of your travelling companion, we may not be able to accept your booking. Mobility aids, the use of oxygen tanks and dietary requirements should be noted at time of booking so that we can inform you whether we can adequately accommodate your needs.

Returning/Entering Canada

There have been many changes to the border crossing requirements, and it is important to always refer to the government websites for current requirements. The primary reference for entering Canada is the Government of Canada website:

https://travel.gc.ca/travel-covid/travel-restrictions/wizard-start

Pre-entry tests are not required for fully vaccinated travellers entering Canada by land, air, or water. However, it is still possible that the border services office may inform you that you’ve been randomly selected for a mandatory arrival test. If fully vaccinated, there is no requirement to quarantine while waiting for test results.

All travellers must complete ArriveCAN prior to your return to Canada:

https://www.canada.ca/en/border-services-agency/services/arrivecan.html

Our Responsibility

It is our intention to provide outstanding service, maintain and operate our tours as described in the outlined itineraries. Operational situations occasionally arise, and we reserve the right to adjust when and if necessary. Lakeshore/Cardinal Coach Tours have arrangements with other companies (hotels, transportation services, restaurants, and other independent parties) to provide the services offered. We cannot be held responsible for the acts of these parties or anyone other than Lakeshore/Cardinal Coach Tours employees.

Lakeshore/Cardinal Coach Tours is not responsible for any injury or death that occurs because of Government actions, acts of God, Disease, pandemics, terrorism, and other factors beyond our control.

It is not the responsibility of Lakeshore/Cardinal Coach Tours for any lost, mislaid, or damaged luggage/personal effects while on tour. If luggage/personal effects are recovered, they will be returned at the owner’s expense.

Lakeshore/Cardinal Coach Tours acts solely as an organizer of the tours outlined in this brochure and is responsible for making all reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that Lakeshore/Cardinal Coach Tours or its agents shall not be responsible for:

Any additional costs incurred, or any ancillary loss sustained because of cancellations or delays of tours caused by inclement weather conditions, acts of God disease or pandemic or any other event which results in one or more person’s being unable to continue to complete the tour through no direct fault of the tour organizer including missed connections and late arrivals. The Tour organizer reserves the right to make any changes before or during the tour for the comfort, enjoyment, and safety of the passengers. It is agreed and understood that an increase in cost occasioned by such change shall be paid by the passenger or any decrease in costs occasion by the change shall be refunded to the passenger. When travelling you may find different living standards, practices, and conditions with respect to the provision of utilities, services, and accommodation.

Lakeshore/Cardinal Coach Tours shall have no responsibility beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The Tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour, should such a person’s presence be considered detrimental to the interest, comfort, and enjoyment of the other passengers.

Acts of God/Force Majeure

Lakeshore/Cardinal Coach Tours and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: disease, pandemics, fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortage or failure, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of a similar nature, sabotage arrests, strikes or other labour disruptions, restraints or rules or peoples expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures refusal or cancellation or suspension or delay of any government authority or any unforeseen circumstances in Canada, United States or the rest of the World or any other factor unforeseen by Lakeshore/Cardinal Coach Tours that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. If any of these conditions apply Lakeshore/Cardinal Coach Tours shall be excused, discharged, or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Baggage

Each person is allowed 1 suitcase to be handled throughout the tour weighing no more than 50lbs. Personal items like purses, backpacks, small carry-ons are permitted. Passengers are responsible for their own luggage, Lakeshore/Cardinal Coach Tours will not assume liability for loss, theft, or damage due to breakage, fire, water, etc.

Food & Drink

Non-alcoholic beverages and food will be allowed on the coach. 

Cannabis

Cannabis in any form may not be transported on any Lakeshore/Cardinal Coach Tours. Noncompliance will result in removal from the tour with no refunds given. It is illegal to take Cannabis across the border or out of the country.

Smoking

All coaches are NON-SMOKING. Frequent stops are made. We cannot guarantee smoking rooms.

Fragrances

In consideration of your fellow passengers, please refrain from using strong scented perfume and cologne/aftershave while on tour.

Photography

Lakeshore/Cardinal Coach Tours reserves the right to use photography for promotional purposes.

Passenger Conduct

Discrimination towards fellow travellers will not be tolerated on any tour. The tour organizer &/or tour director reserves the right to decline any person as a member of the tour at any time before or during the tour should such person’s presence be considered detrimental to the interest, comfort, and enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund of unused services.

Gratuities

Tipping for tour directors, drivers, step on guides and waiters are a great way for you to show your appreciation for a job well done. Although this is customary, it is voluntary and not included in the published prices and it is at your own discretion.

Privacy Policy

Lakeshore/Cardinal Coach Tours is committed to quality service and therefore, we use your personal information to enhance the quality of service we provide to you. The collection of such information is consistent with the “Personal Information Protection and Electronic Document Act” (PIPEDA). The following link is to provide you with answers as to what information Lakeshore/Cardinal Coach Tours may collect, how it is used, and the safeguards that are in place to

protect your personal information.
Personal Information Protection and Electronic Documents Act (2000, C.5)

 Covid Safety Protocols

The safety of our employees and passengers remains our top priority as we work to responsibly re-open our business!  We are going the extra mile and working closely with our partners at Foley Bus Lines & Coach Canada to ensure that our buses will be kept clean & safe based on the current federal guidelines.

 Safe Travel Promise

The Safe Travels stamp allows travellers and other Travel & Tourism stakeholders to recognize destination authorities and companies around the world that have implemented health and hygiene protocols that are aligned with WTTC’s Global Safe Travels Protocols.

Enroute

Please be aware that although we are in Ontario, rules can differ from region to region, province to province and country to country.  All travelers will be subject to the safety protocols of each stop on the itinerary along our route.

Vaccine Policy

As of July 4, 2022, vaccinations will no longer be a requirement to board our coaches for our tours within Canada, however this does not affect border measures that require all travellers entering the USA or select international destinations to be fully vaccinated. It is the individual’s responsibility to ensure eligibility and to have the proper documentation to enter the respective country. Lakeshore/Cardinal Coach Tours takes no responsibility for those denied entry for improper documentation. If, while travelling with us, it becomes impossible for a guest to comply with these protocols, for their safety, it may be necessary for them to return home early. Our Tour Directors will assist in making that determination and will assist with the arrangements to get them home at their expense.

Please Note – The above information is current to the best practices available at the time of printing.  This information will be updated, as necessary.

**While we are taking all precautions to ensure the safety of our passengers there is an inherent risk of being exposed to COVID 19 whenever we are in a setting with other people.  By travelling you are accepting this risk and understand that Lakeshore/Cardinal Coach Tours cannot be responsible for any COVID-19 exposure that you may encounter during your tour, whether onboard the motorcoach or at any of the venues or attractions visited.  Should an individual contract COVID-19 while on tour you will not be permitted to continue with the group. We will follow local guidelines around quarantining, etc. Any additional expenses are the sole responsibility of the traveller. Travel Insurance is strongly recommended, please contact the office for a quote.

Tico Registration

Retail Cardinal: 50024801

Wholesale: 50017816