Cardinal Coach Tours

Our Policy

By making a deposit on any Lakeshore/Cardinal Coach Tours trip you are deemed to have read, acknowledged, understood and accepted the following terms and conditions:

Deposits & Payments

All Day Trips        - Full payment is due at time of Booking

Overnight Tours   - Deposit is due at time of booking (deposits vary by tour)

                            - Final payment will be advised at the time of booking and will be noted on your invoice.

All payments are nonrefundable. We accept cash, cheque, debit, and all major credit cards. Space on a tour cannot be held without payment.

Publication Errors

We do our utmost to ensure the accuracy of our brochures, however typographical and pricing errors can occur, and we reserve the right to correct any errors without notice.

Rates

Our tour rates are calculated according to transportation fares, accommodation rates, and attraction costs at the time of printing. All Lakeshore/Cardinal Coach Tours include taxes and fees. Every effort will be made to maintain the tour rates; however, we reserve the right to adjust prices at any time if this becomes necessary for a tour to run. (COVID19 has created some uncertainty in pricing and may cause currency fluctuations moving forward). If a client has paid in full at the time of booking, they are not subject to a price increase. If a price increase is more than 7% clients have a right to cancel with a full refund so long as they notify us within 7 days of receiving notice of the surcharge.

Currency

All Tours are priced in Canadian Funds

Booking Change Fee

Any change to each individual booking requested more than 45 days prior to departure is subject to $25.00 administration fee. Within 45 days of departure, any change to each individual booking is subject to a $50.00 administration fee.

Cancellation Waiver

Lakeshore/Cardinal Coach Tours cancellation waivers are offered in the event you must cancel due to medical reasons only.  This waiver is at an additional cost and must be purchased at the time of booking.  Refunds will only be processed when a Doctors Certificate of Verification has been received. (must be received within 10 days of cancellation).  This waiver does not include interruption coverage once the trip has commenced.

Day Trips up to $199.00                                    $5.00 per person

Day Trips over $200.00                                    $10.00 per person

Overnight Tours (up to $350)                            $20.00 per person

Overnight tours (up to $700)                              $30.00 per person

Overnight Tours ($701 to $1000)                       $50.00 per person

Overnight Tours ($1001 to $1500)                      $75.00 per person

Protection purchased above gives you the following coverage:

  • Up to 48 hrs. before the trip departure you can make one full name change on your ticket / receipt without administration fees or charges from Lakeshore/Cardinal Coach Tours. Should the trip be on a Saturday or Sunday, Lakeshore/Cardinal Coach Tours must be advised officially of this name change by 5:00 pm close on the Thursday prior to the trip. All name changes must be advised to Lakeshore/Cardinal Coach Tours prior to 48 hours as outlined above, if a person arrives for a day trip who is not registered, they will not be permitted to participate in this trip. No exceptions can be made to this policy.

OR

  • Up to 48 hrs. before the trip departure you can cancel your Daytrip for full refund, except for the Cancellation Waiver without administration fee. With a Doctor’s note. If your trip is on a Saturday or Sunday, Lakeshore/Cardinal Coach Tours must be advised officially of this cancellation by 5:00 pm closing on the Thursday prior to the trip. If your trip is on a Monday, Lakeshore/Cardinal Coach Tours must be advised officially of this cancellation by 5:00 pm closing on the Friday prior to the trip. No exceptions will be made to this policy. Within 48 hours of departure of your Daytrip, no changes or modifications will be accepted and is 100% non-refundable.

Note: Any tour including air or cruise, these rates do not apply. Any tours over $1000 will no longer apply for our in-house cancellation waiver and you must call our office to be quoted for Manulife Insurance. We strongly recommend that you purchase an All-Inclusive Insurance Plan that covers Trip Cancellation, Interruption, Baggage and Medical Insurance.

Cancelled Tours

Occasionally not enough people book on a departure and the tour may have to be cancelled.  Should we have to cancel any tour, you will be informed at least 21 days prior to departure and a full refund will be returned to each passenger.

Schedule Changes

Lakeshore/Cardinal Coach Tours reserves the right to make any schedule changes to improve the tour itinerary, or if circumstances beyond our control make it necessary to make changes, we reserve the right to vary itineraries.  We make every effort to provide a comparable alternative and no liability shall be inferred by these efforts. 

Extra Costs

Extra costs may be incurred to the customer due to interruptions or delays beyond our control due to weather or other circumstances such as roads closures. Please Note: extra lodging & food costs are NOT PAID by Lakeshore/Cardinal Coach Tours.

Identification

Passports are required for all travel outside of Canada.  Passports should be valid for 6 months past the date of return to Canada. Different countries require different documentation and although we will advise you of the requirements it is your responsibility to obtain the proper documentation. Travel within Canada requires a government issued photo identification.

Lakeshore/Cardinal Coach Tours will not be responsible for passengers denied access to any country or for re-entry into Canada.  Please always keep your identification with you. Entry into another country may be refused even if the required information and travel documents are complete. Lakeshore/Cardinal Coach Tours will not be responsible for obtaining the required documents for any guest or for delays, damages and losses including missed portions of your vacations related to immigration issues.

Fragrances

In consideration of your fellow passengers, please refrain from using strong scented perfume and cologne/aftershave while on tour.

Seat Rotation

Due to COVID19 seat rotation will be temporarily discontinued and your seats will be assigned by your tour director. This will be your seat for the duration of the tour to protect you as well as your fellow travelers. Seat changes will not be permitted once a tour has commenced.

Traveler’s Responsibility

Due to COVID-19 all passengers must wear a facemask on the coach and abide by the rules of the attractions and locations we are visiting. It is also recommended that you bring your own hand sanitizer with you.

It is your responsibility to advise Lakeshore/Cardinal Coach Tours of any mobility issues or any special assistance that is needed at the time of booking. If you require assistance that surpasses the ability of your travelling companion, we may not be able to accept your booking. Mobility aids, the use of oxygen tanks and dietary requirements should be noted at time of booking so that we can inform you whether we can adequately accommodate your needs.

Discrimination towards fellow travellers will not be tolerated on any tour.

Our Responsibility

It is our intention to provide outstanding service, maintain and operate our tours as described in the outlined itineraries. Operational situations occasionally arise, and we reserve the right to adjust when and if necessary. Lakeshore/Cardinal Coach Tours have arrangements with other companies (hotels, transportation services, restaurants and other independent parties) to provide the services offered. We cannot be held responsible for the acts of these parties or anyone other than Lakeshore/Cardinal Coach Tours employees.

Lakeshore/Cardinal Coach Tours is not responsible for any injury or death that occurs as a result of Government actions, acts of God, Disease, pandemics, terrorism, and other factors beyond our control.

It is not the responsibility of Lakeshore/Cardinal Coach Tours for any lost, mislaid or damaged luggage/personal effects while on tour. If luggage/personal effects are recovered they will be returned at the owner’s expense.

Lakeshore/Cardinal Coach Tours acts solely as an organizer of the tours outlined in this brochure and is responsible for making all reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that Lakeshore/Cardinal Coach Tours or its agents shall not be responsible for:

Any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of tours caused by inclement weather conditions, acts of God disease or pandemic or any other event which results in one or more persons being unable to continue to complete the tour through no direct fault of the tour organizer including missed connections and late arrivals. The Tour organizer reserves the right to make any changes before or during the tour for the comfort, enjoyment, and safety of the passengers. It is agreed and understood that an increase in cost occasioned by such change shall be paid by the passenger or any decrease in costs occasion by the change shall be refunded to the passenger. When travelling you may find different living standards, practices, and conditions with respect to the provision of utilities, services, and accommodation.

Lakeshore/Cardinal Coach Tours shall have no responsibility beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The Tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour, should such a persons presence be considered detrimental to the interest, comfort and enjoyment of the other passengers.

Acts of God/Force Majeure

Lakeshore/Cardinal Coach Tours and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: disease, pandemics, fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortage or failure, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of a similar nature, sabotage arrests, strikes or other labour disruptions, restraints or rules or peoples expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures refusal or cancellation or suspension or delay of any government authority or any unforeseen circumstances in Canada, United States or the rest of the World or any other factor unforeseen by Lakeshore/Cardinal Coach Tours that impacts negatively on, or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply Lakeshore/Cardinal Coach Tours shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Baggage

Each person is allowed 1 suitcase to be handled throughout the tour weighing no more than 50lbs. Personal items like purses are permitted, but large carry-on luggage will not be permitted during COVID19. Passengers are responsible for their own luggage, Lakeshore/Cardinal Coach Tours will not assume liability for loss, theft, or damage due to breakage, fire, water, etc.

Food & Drink

Non-alcoholic beverages will be allowed on the coach but food will not be permitted at this time. 

Cannabis

Cannabis in any form may not be transported on any Lakeshore/Cardinal Coach Tour. Noncompliance will result in removal from the tour with no refunds given. It is illegal to take Cannabis across the border or out of the country.

Smoking

All coaches are NON-SMOKING. Frequent stops are made. We cannot guarantee smoking rooms.

Photography

Lakeshore Tours and Cardinal Coach Tours reserves the right to use photography for promotional purposes.

Gratuities

Tipping for tour directors, drivers, and step on guides are a great way for you to show your appreciation for a job well done. Although this is customary, it is voluntary and not included in the published prices and it is at your own discretion.

Privacy Policy

Lakeshore/Cardinal Coach Tours is committed to quality service and therefore, we use your personal information to enhance the quality of service we provide to you. The collection of such information is consistent with the “Personal Information Protection and Electronic Document Act” (PIPEDA). The following link is to provide you with answers as to what information Lakeshore Tours may collect, how it is used, and the safeguards that are in place to protect your personal information.
Personal Information Protection and Electronic Documents Act (2000, C.5)

COVID SAFETY PROTOCOLS

The safety of our employees and passengers remains our top priority as we work to responsibly re-open our business!  We are going the extra mile and working closely with our partners at Foley Bus Lines & Coach Canada to ensure that our buses will be kept clean & safe based on the current federal guidelines.

SAFE TRAVEL PROMISE

The Safe Travels stamp allows travellers and other Travel & Tourism stakeholders to recognise destination authorities and companies around the world that have implemented health and hygiene protocols that are aligned with WTTC’s Global Safe Travels Protocols.

Prior to Every Trip

The coach is thoroughly cleaned and disinfected including removal of dirt and debris, floors will be mopped high touch areas will be sainted and disinfected and fogged to kill any germs on board. We will have hand sanitizer & disinfectant wipes available on-board all our buses.  Cabin air is completely exchanged with fresh air every 10 minutes using HVAC systems.

Prior to every trip we ask that you fill out the COVID Waiver form a day before the trip, then bring it with you and hand to the Tour Director before getting on the bus.

Onboard

  • Tours will operate at a lower capacity.
  • Seats will be assigned with distancing in mind.
  • Washrooms on the bus will be for emergency use only.
  • Masks are required at all times while onboard the coach and may be required for stops along our route.
  • Due to social distancing the drivers are not permitted to assist passengers in boarding or disembarking the coach.  When possible, passengers are encouraged to handle their own luggage to reduce touch points.

Passenger Screening Prior to Getting on the Coach

Guests will not be permitted to board the coach if you have traveled outside of Canada in the previous 14 days, have been identified as a “close contact” of a positive COVID-19 case in the last 14 days, or have been advised that you should be isolating.  Boarding will also be denied if you have any of the following symptoms:

  • Fever or chills
  • Difficulty breathing or shortness of breath.
  • Cough, sore throat, trouble swallowing.
  • Runny nose/nasal congestion, decrease or loss of smell or taste.
  • Nausea or vomiting, diarrhea, abdominal pain
  • Feeling unwell, extreme fatigue, sore muscles, pink eye

Enroute

Please be aware that although we are in Ontario, rules can differ from region to region, province to province and country to country.  All travelers will be subject to the safety protocols of each stop on the itinerary along our route.

Group meals will no longer be buffets and substitutions will be limited.  Please advise of any dietary issues or allergies when making your booking.

Vaccines for Staff

For the safety or our employees and passengers, all Cardinal Coach Tours/Lakeshore Tours drivers and tour directors will have completed their COVID-19 vaccinations a minimum of 14 days prior to departure.

Vaccine Policy

To create the safest possible group environment on our tours and to ensure peace of mind for all our valued guests, at this time, we will require that all of our travellers be fully vaccinated at least 14 days prior to the tour departure. *

If, while travelling with us, it becomes impossible for a guest to comply with these protocols, for their safety, it may be necessary for them to return home early, Our Tour Directors will assist in making that determination and will assist with the arrangements to get them home at their expense.

Please Note – The above information is current to the best practices available at the time of printing.  This information will be updated, as necessary.

**While we are taking all precautions to ensure the safety of our passengers there is an inherent risk of being exposed to COVID 19 whenever we are in a setting with other people.  By travelling you are accepting this risk and understand that Cardinal Coach Tours/Lakeshore Tours cannot be responsible for any COVID-19 exposure that you may encounter during your tour, whether onboard the motorcoach or at any of the venues or attractions visited.

TICO #50024801